Frequently asked questions

Straight answers. If something isn't here, email support@fencesitter.ai.

What is FenceSitter AI?

Software that finds the fence estimates that went quiet in your pipeline and follows up with them by email and text so you don't lose the leads you already paid for. It also comes with a CRM, a campaign builder, a shared inbox, and revenue reporting.

Who is it for?

Fence installation companies. New installs, repairs, replacements, gates. It's built around fence estimates, project values, and service areas, not a generic sales tool.

When am I charged?

At checkout you pay the one-time $200 setup fee plus your first month or year. After that it's $100/month or $1,000/year on the same date each period, until you cancel. Checkout shows the exact amounts and dates first.

Do I need a credit card to start?

Yes. Billing starts at signup, so a card is required. You can cancel whenever you want from your billing page.

What does the $200 setup fee cover?

Getting your account and pipeline set up so you get a useful result quickly. It's a single charge, not recurring, it's the same on monthly and annual, and you see it before you pay.

Can FenceSitter send email?

Yes. It sends follow-up email as your company, using your sender name and reply-to address. You can also connect your own Google Workspace or Microsoft 365 mailbox so replies thread properly.

Can FenceSitter send text messages?

Yes. Text follow-up runs alongside email. STOP and UNSUBSCRIBE replies are handled for you, and anyone who opts out is pulled from every running campaign.

What happens when a customer replies?

Follow-up for that lead stops right away. The conversation moves to your inbox with the full history and the lead is marked as engaged so someone can take over.

Can my team take over a conversation?

Any time. Anyone on your team can jump into a thread, which pauses the automation for that lead. You can turn it back on later if you want.

Can I use my existing leads?

Yes, that's the idea. Import a spreadsheet of past estimates, type leads in by hand, or connect the system you already use.

Can I connect my CRM?

FenceSitter connects to HubSpot, Google Workspace, and Microsoft 365. Some of these need to be switched on for your account. You can start with a spreadsheet import and connect later without losing anything.

Can I switch between monthly and annual?

Yes. Once online billing is switched on for your account you can change between monthly and annual, update your card, and download invoices and receipts from the billing portal, reachable from Settings → Billing.

Can I cancel?

Yes, any time, from the billing page. Cancelling stops future charges.

What happens to my data if I cancel?

Nothing is deleted. Access is turned off but your data stays, so you can pick back up if you come back. You can also ask us to export or delete it.

Does FenceSitter guarantee recovered revenue?

No. It finds opportunities and follows up with them consistently. How much comes back depends on your leads, your pricing, your area, and your team. We don't promise a dollar figure, and any numbers in the product marked as examples are just examples.